Return, Replacement & Refund Policy

At Baazaroo.pk, your satisfaction and trust matter to us. We want every customer to enjoy a safe, reliable, and worry-free shopping experience.

We carefully handle customer concerns and offer FREE replacements for verified damaged or incorrect products, so you can shop with greater confidence.

1. 7-Day Return & Replacement Policy

If you experience an issue with your order, please contact us within 7 days of receiving your parcel.

You can request assistance if:

• Your product arrives damaged or broken.

• You receive an incorrect product.

• Your product is defective or does not work as described.

We will review your request and help arrange an appropriate solution.

2. FREE Replacement for Damaged or Wrong Products

Received a damaged or incorrect product? We've got you covered!

If your claim is verified:

• We will arrange a replacement free of charge.

• You will not have to pay additional delivery charges for the approved replacement.

• Our support team will guide you through the replacement process.

For defective products, we will review the issue and arrange an appropriate resolution in accordance with applicable consumer protection laws.

3. How to Request a Return or Replacement

Simply follow these steps:

1. Contact our customer support team within 7 days of delivery.

2. Share your order number and explain the issue.

3. Provide clear pictures of the product and packaging, where possible. An unboxing video may help but is not mandatory.

4. Our team will review your request and provide instructions for the next steps.

Please do not send a product back without first contacting our support team.

4. Return Conditions

To help us process your request smoothly:

• Keep the original packaging and accessories wherever reasonably possible.

• Avoid unnecessary use or alteration of the product after discovering an issue.

• Provide accurate order details and information about the problem.

Opening or reasonably testing a product does not automatically make a genuine defect claim ineligible.

5. Refunds & Store Credit

Our priority is to resolve eligible product issues through replacement whenever possible.

If a suitable replacement is unavailable, we will arrange an appropriate refund or other resolution, as applicable.

Customers may also choose a Baazaroo.pk shopping voucher where mutually agreed.

For an approved voucher:

• The voucher can be used toward another purchase at Baazaroo.pk.

• If the new order costs more than the voucher value, the customer pays the difference.

• Voucher validity and usage conditions will be communicated before acceptance.

Nothing in this policy limits your rights under applicable consumer protection laws.

6. Non-Returnable Items

We generally do not accept returns for:

• Change of mind or personal preference.

• Damage caused by misuse, negligence, or improper handling after delivery.

• Products altered or damaged by the customer.

These restrictions do not affect valid claims involving defective, damaged-on-arrival, or incorrect products, or any rights provided by applicable law.

7. Order Cancellation

You may request cancellation within 24 hours of placing your order, provided it has not already been dispatched.

Once an order has been shipped, cancellation may no longer be possible. Please contact our support team as soon as possible if you need assistance.

8. Contact Our Support Team

Need help with a return, replacement, or order issue? We're here to assist you.

Email: support@baazaroo.pk

WhatsApp: 03358877078

Website: https://www.baazaroo.pk

Please include your order number when contacting us for faster assistance.

Shop with Confidence at Baazaroo.pk

We believe online shopping should be simple, transparent, and reliable. If something goes wrong with your order, we're committed to helping you find a fair solution.

Baazaroo.pk — Your Trust, Our Priority.